Instagram Sale FAQs

Please message me if I can answer any questions, my payment plan options have recently changed.

LIVE SALE GUIDELINES

Invoices are posted on my website the day after the sale.
If you decide to put back an item, please do so within the same hour that you claimed it so others who may has missed it have a chance to claim.

We are a very kind hearted group, and it is so beautiful to see everyone helping each other out when claiming difficulties arise. It truly warms my heart when someone offers to claim for someone or offers their claim to someone who has been struggling. However-"musical claims" almost always get very confusing and time consuming. My suggestion is to work this out privately between yourselves via DM outside of the live. So the guideline is:

The person who claims an item is responsible for paying the invoice and providing shipping details at checkout.

PAYMENT PLANS AND TERMS

Invoices are due within 24 hours of posting
You will receive a confirmation email with your purchases itemized, I no longer enclose a paper packing slip. Please make sure Lisa@TheLemurianRose.com is added to your safe list!
Payment plans: Financing is available at checkout through Shop Pay. You can choose 4 interest-free payments or monthly installments (interest bearing).
Please see Shop Pay Installments FAQ for payment plan information.

Any purchase through Shop Pay is CARBON NEUTRAL, in cooperation with WeForest.

SHIPPING

Shipping charges based on weight and distance are calculated at checkout. You may choose from a variety of options. I do all my own packing and shipping, so please bear in mind that after a live sale I have many orders to prepare (thank you all so much!), and I pack with love and care. I want your crystals to reach you as soon as possible in perfect condition. I ship as quickly as possible, in order of payment received.
All domestic shipments made through my shop are CARBON NEUTRAL. The amount of carbon for each shipment is calculated by Shopify, and then carbon offsets are purchased from Grassroots to make the shipment carbon neutral.
I no longer offer an open box policy, but I am happy to hold your order for a week or so to allow for combined shipping on a case by case basis IF you leave me a note on your order during checkout. Instagram messages are NOT the place to do this---I really need that note attached to your order in the shop. Thank you!

MISCELLANEOUS

Please use the "notes" section at checkout to communicate with me about your order (for example, if you want the price stickers left on your items). This a great way to insure that your message does not get lost in the crowd and that it is always attached to your order.
If you would like a picture of your order, please take a screenshot of your items during the live sale. Sending pictures of your purchases slows the shipping process down considerably, and is not fair to everyone else. I am happy to do it for you, I understand that you love those babies! However, in fairness to everyone else, it will move your order to the very end of the shipping queue (which is usually a week long after a live sale).
I appreciate you all very much! Thank you.