UPDATED-Live Sale FAQs-Claiming, Payment Plans, Shipping Info

JOIN OUR LIVE SALE COMMUNITY ON BAND

Live Sales are a fun and interactive way to purchase crystals, and we have a beautiful  community of like minded souls who get together and hang out and/or shop. A Lemurian Rose Live Sale is a great place to learn about geology as well as metaphysics, share experiences, and of course purchase beautiful and unusual crystals. Prices in a live sale are generally lower since I do not need to do website photography or write web copy, and they are definitely the place to see the newest finds first! I announce Live Sales on Instagram, Band, and in the newsletter, so be sure to follow and subscribe (at the bottom right of this page)🌹.

Band has an outstanding privacy record and there are none of the typical social media distractions. They do not sell your data and they have never had a security breach in over 10 years. The platform is very stable and has a much lower latency time than Instagram, so the overall live sale experience is much improved. If you have ever been booted or blocked from a live sale on social media, I feel your pain.  This is my answer, and our community welcomes you!

Use this link to join Band https://band.us/n/a3af8fT5weQ65 or scan the QR code. 

LIVE SALE GUIDELINES

• Thank you for being here! These guidelines keep our live sales fair and welcoming for everyone so participating means you have agreed to them.
• Claiming an item during a live sale is a binding commitment to purchase — the same as completing a checkout. Once claimed, that item is removed from the sale and not offered to anyone else, so it’s held in trust for you. In turn, you’re agreeing to pay according to shop policies. Non-payment or late payment is treated as a default, which may result in restocking fees and/or removal from future live sales.
• Invoices are posted on my website after the sale and are due within 24 hours of posting. Late payment may affect your ability to attend future live sales. 
• To claim an item comment the price and the letter. I will show the item fully before adding its letter.
• The first claim on my screen wins that item, unless I designate another number ahead of time (for example 3rd claim) to level the playing field and help with slower internet connections. This is my way of helping everyone to have a fair chance.  Band is very good about showing comments to everyone in proper order, so it is easy to know what is happening in real time.
• Your items are considered sold as soon as you claim them.  I allow 1 put back or exchange per sale, made within the same hour (or the same segment depending on timing) of the sale . This keeps the sale running smoothly and keeps everything fair for the community, allowing others who wanted the same piece to have a chance to claim it. It also keeps the replay accurate in consideration for those who are shopping after the sale has closed. To ensure the integrity of the live sale, no put packs are permitted after the sale has closed. This allows replay shoppers to trust that claimed pieces are truly unavailable. 
• I have several ways to ensure that people with slow internet have a fair chance to claim, and this keeps our live sales fair and fun. My goal is to create a live sale experience that is fair, enjoyable, and welcoming for the entire community. I reserve the right to implement claiming guidelines or offer alternative claiming opportunities as needed, at my discretion, to preserve the spirit and fairness of the live sale. 
• If you have an agreement to claim for another person, please handle this entirely outside of the live sale and be sure that the proper shipping information is entered at checkout. Ultimately the person claiming is the person responsible for the invoice, so be sure you have everything worked out between yourselves fully. Please know how much it warms my heart that you are all so kind and good to each other! This guideline helps me keep things running smoothly and handle your orders accurately. 
• Courtesy Claim Withdrawals-In the spirit of our community, if you would like to withdraw your claim  in order to help the person who came immediately behind you, that is fine.  Thank you for your kindness. To keep the flow of the sale, please do it immediately, before the crystal has been wrapped and added to your box.

PAYMENT PLANS AND TERMS

• Invoices are due within 24 hours of posting. 
• You will receive a confirmation email with your purchases itemized. I no longer enclose a paper packing slip. Please make sure Lisa@TheLemurianRose.com is added to your safe list!
• Financing is available at checkout through Shop Pay. You can choose 4 interest-free payments or monthly installments (interest bearing).
• Please see Shop Pay Installments FAQ for payment plan information.
• Alternate payment plan options are available. Please contact me for details if Shop Pay does not meet your needs.

Any purchase through Shop Pay is CARBON NEUTRAL, in cooperation with WeForest.

SHIPPING

• Shipping charges based on weight and distance are calculated at checkout. You may choose from a variety of options. I do all my own packing and shipping, so please bear in mind that after a live sale I have many orders to prepare (thank you all so much!), and I pack with love and care. I want your crystals to reach you as soon as possible in perfect condition. I ship as quickly as possible, in order of payment received.
• Shipping insurance is $1 per $100. This will be added to your live sale invoice as well as any private listings. While shipping insurance is highly recommended, if you would like it removed please contact me.
• All domestic shipments made through my shop are CARBON NEUTRAL. The amount of carbon for each shipment is calculated by Shopify, and then carbon offsets are purchased from Grassroots to make the shipment carbon neutral.

OPEN BOX TERMS & CONDITIONS
(Effective March 1, 2026)

Open boxes are also referred to as "Build-a-Box". The concept is the same, pay your invoice within 24 hours  and use the shipping code  OPENBOX to waive shipping charges. This automatically tags your box as on hold and keeps it out of the shipping queue. You can continue to shop and add to your box for the rest of the month, using the code each time.  At the end of the calendar month I will combine all your purchases in the safest and most economical way possible, and send you an invoice for the cost prior to shipping.

This is a great way to reduce the carbon footprint of online shopping, saving fuel, packing materials, and also saving you money. Postage costs are continuing to rise, so I am happy to continue offering this option as a courtesy. 

How Open Boxes Work

• Open boxes remain open for the calendar month and ship at month's end.
• To keep your box open, use code OPENBOX at checkout (required).
• Orders without this code will ship with regular orders in the order payment is received.
• No checkout notes are needed to manage your box status — the system handles this automatically.

Shipping & Communication

• Shipping invoices are sent at month's end based on final package weight and dimensions.
  
• Please leave a cart note (preferred) or email me with your order number for anything related to shipping so it's properly linked to your order. I receive many messages via Instagram and Band, and it is easy for important communications about your order to get buried or (gasp!) forgotten.

If Shipping Is Not Paid (Default Policy)

I don't anticipate this being an issue with this community, but this policy is in place to keep the system fair and sustainable for everyone.

• If shipping charges are not paid when your open box is ready to ship, the open box will be considered in default.
• Items will be returned to inventory and a 25% restocking fee will be assessed.
• Any remaining balance after the restocking fee and applicable payment processing/transaction fees are deducted will be issued as store credit.
• Store credit is valid for six months from the date of issue.

MISCELLANEOUS

• Please use the "notes" section (this is called a cart note, referred to above)  at checkout to communicate with me about your order (for example, if you want the price stickers left on your items, need to remind me of something,  or just to say hello!). This is necessary to ensure that your message is attached to your order.
• If you would like a picture of your order, please take a screenshot of your items during the live sale or on the replay.
• I do not include a paper packing slip, however--your entire itemized invoice is emailed to you in your order confirmation. This includes the mining location info for the crystals on your invoice for your records. Pro Tip-for easy record keeping, keep a folder in your email for all your order confirmations so you can easily access this info anytime.
• I appreciate you all very much! Thank you.