UPDATED-Live Sale FAQs-Claiming, Payment Plans, Shipping

Live Sales are now on the Band app!

I am so pleased to be able to offer you this much improved experience for live sales. Use this link to join Band https://band.us/n/a3af8fT5weQ65 or scan this QR code 

JOIN OUR LIVE SALE COMMUNITY ON BAND

Live Sales are a fun and interactive way to purchase crystals, and we have a beautiful community of like minded souls who get together and hang out and/or shop. A Lemurian Rose Live Sale is a great place to learn about geology as well as metaphysics, share experiences, and of course purchase beautiful and unusual crystals. Prices in a live sale are generally lower since I do not need to do website photography or write web copy, and they are definitely the place to see the newest finds first! I announce Live Sales on Instagram and in the newsletter, be sure to follow and subscribe (at the bottom right of this page)🌹.

LIVE SALE GUIDELINES

• Invoices are posted on my website the day after the sale and are due within 24 hours of posting.
• To claim an item comment the price and the letter. I will show the item fully before adding its letter.
• The first claim on my screen wins that item, unless I designate another number ahead of time (for example 3rd claim) to level the playing field and help with slower internet connections. Band is very good about showing comments to everyone in proper order, btw.
• If you decide to put back an item, please do so within the same hour that you claimed it so others who may have missed it have a chance to claim.
• The person who claims an item is responsible for paying the invoice and providing shipping details at checkout.*

*If you are claiming for someone else, please work this out between yourselves outside of the Live Sale. It is much more complicated than it seems to swap claims during the live. Please know how much it warms my heart that you are all so kind and good to each other! This guideline is a necessary survival skill for me to keep things running smoothly. Thank you.

⬆UPDATE to the above⬆ - In keeping with the spirit of our group, if you would like to withdraw your claim in order to help someone who came in right behind you that is just fine, and thank you for your kindness. To keep the flow of the sale, please do it immediately, before the crystal has been wrapped and added to your box.

PAYMENT PLANS AND TERMS

• Invoices are due within 24 hours of posting
• You will receive a confirmation email with your purchases itemized. I no longer enclose a paper packing slip. Please make sure Lisa@TheLemurianRose.com is added to your safe list!
• Financing is available at checkout through Shop Pay. You can choose 4 interest-free payments or monthly installments (interest bearing).
• Please see Shop Pay Installments FAQ for payment plan information.
• Alternate payment plan options are available. Please contact me for details if Shop Pay does not meet your needs.

Any purchase through Shop Pay is CARBON NEUTRAL, in cooperation with WeForest.

SHIPPING

• Shipping charges based on weight and distance are calculated at checkout. You may choose from a variety of options. I do all my own packing and shipping, so please bear in mind that after a live sale I have many orders to prepare (thank you all so much!), and I pack with love and care. I want your crystals to reach you as soon as possible in perfect condition. I ship as quickly as possible, in order of payment received.
• Shipping insurance is $1 per $100. This will be added to your live sale invoice as well as any private listings. While shipping insurance is highly recommended, if you would like it removed please contact me.
• All domestic shipments made through my shop are CARBON NEUTRAL. The amount of carbon for each shipment is calculated by Shopify, and then carbon offsets are purchased from Grassroots to make the shipment carbon neutral.

OPEN BOX TERMS & CONDITIONS
(Effective March 1, 2026)

How Open Boxes Work

• Open boxes remain open for the calendar month and ship at month's end.
• To keep your box open, use code OPENBOX at checkout (required).
• Orders without this code will ship with regular orders in the order payment is received.
• No checkout notes are needed to manage your box status — the system handles this automatically.

Shipping & Communication

• Shipping invoices are sent at month's end based on final package weight and dimensions.
• Shipping changes or requests cannot be handled via Instagram or Band messages.
• Please leave a cart note (preferred) or email me with your order number for anything related to shipping so it's properly linked to your order.

If Shipping Is Not Paid (Default Policy)

I don't anticipate this being an issue with this community, but this policy is in place to keep the system fair and sustainable for everyone.

• If shipping charges are not paid when your open box is ready to ship, the open box will be considered in default.
• Items will be returned to inventory and a 25% restocking fee will be assessed.
• Any remaining balance after the restocking fee and applicable payment processing/transaction fees are deducted will be issued as store credit.
• Store credit is valid for six months from the date of issue.

MISCELLANEOUS

• Please use the "notes" section at checkout to communicate with me about your order (for example, if you want the price stickers left on your items, or just to say hello!). This is necessary to insure that your message attached to your order.
• If you would like a picture of your order, please take a screenshot of your items during the live sale or on the replay.
• I do not include a paper packing slip, however--your entire itemized invoice is emailed to you in your order confirmation. This includes mine locations for your records. Pro Tip-for easy record keeping, keep a folder in your email for all your order confirmations so you can access mine location data at any time.
• I appreciate you all very much! Thank you.