Refund policy

Returns

I want you to be delighted with your purchase from The Lemurian Rose.

You have 7 days from the date of delivery to request a refund or exchange. Delivery is determined by the carrier’s tracking information. The return window begins on the carrier's recorded delivery date, regardless of when the package is opened. After the 7-day refund period has expired, you may request an exchange or store credit for up to 30 days from the date of delivery. After 30 days from delivery, no refunds, exchanges, or store credit can be offered. All returns require prior authorization.

PLEASE NOTE: Items claimed via live sale, pre claim, special showing request, or custom order are final and are not eligible for a refund.  These items are eligible for store credit only upon approved return within 30 days of delivery. If the returned item is in its  original condition and the return is approved, a store credit will be issued for the purchase price minus a 25% restocking fee and any transaction and shipping fees incurred.

All return requests are subject to review and approval based on the terms of this policy.If a returned item is damaged or altered for reasons not due to my error, I may reduce or deny any refund or store credit at my discretion.

Any item that is refused upon delivery or is otherwise undeliverable to the provided address is not eligible for refund or store credit. 

If your item is damaged in shipment, please keep all pieces and packing materials and contact me within 3 days of delivery for next steps.

Because every crystal, mineral, and fossil is a unique creation of nature, variations in color, inclusions, shape, texture, internal features, growth patterns, and other naturally occurring characteristics are normal and are not considered defects or grounds for return.

To be eligible for a return, your item must be in the same condition in which it was received. It may not be damaged, altered, repaired, cleaned, treated, modified, or otherwise changed after delivery. 

 It must be securely packaged to provide equivalent protection during return shipment.

Any display stand, presentation box, certificate of authenticity, or other item originally included with the purchase must also be returned in its original condition, if applicable.

To complete your return, I require a receipt or proof of purchase.

Non-returnable items: Gift cards, Items reserved for more than 2 weeks, Items on a lay-away plan, whether or not the plan is completed.

Items priced over $5,000 USD are not eligible for refunds under any circumstances, but if otherwise eligible for return under this policy, may be returned within the stated guidelines for store credit only. Items that are non-returnable (gift cards, items reserved more than 2 weeks, and lay-away items) remain non-returnable regardless of price.

Partial refunds (if applicable)- A partial refund or store credit may be granted, at my discretion, for any item that is not returned in its original condition or is damaged or altered for reasons not due to my error.

Refunds (if applicable)- Once your return is received and inspected, I will send you an email to let you know it has arrived. I will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit applied to your original method of payment within 10 business days.

Late or missing refunds (if applicable)- If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you’ve done all of this and still have not received your refund, please contact me at lisa@thelemurianrose.com.

Exchanges (if applicable)- If you would like an exchange, I highly recommend that you purchase the item you want and then apply for a refund or store credit, as applicable within your return window.  Many of my items are one of a kind, and I cannot guarantee the item will still be in stock by the time your return is processed. To arrange a return for exchange, email me at lisa@thelemurianrose.com and send your item to: PO Box 598, Talking Rock, GA 30175. 

Gifts (applicable to Shopify Payments only)- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send the refund to the gift giver, and they will be notified of your return.

International returns -Customs duties, taxes, and import fees are the buyer’s responsibility and are not refundable or eligible for store credit.  If you are returning an item from outside the United States, please write “return of merchandise” on the customs form to avoid additional charges. Any customs charges incurred because merchandise was not properly declared as a return are the responsibility of the buyer.

Shipping -To return your product, mail it to: PO Box 598, Talking Rock, GA 30175.

You are responsible for paying the shipping costs to return your item. Original shipping charges, shipping insurance, and any payment processing fees incurred are non-refundable and will be deducted from any refund or store credit issued, where applicable.

 Depending on where you live, the time it takes for your exchanged product to reach you may vary.

I recommend using a trackable shipping service and purchasing shipping insurance. I am not responsible for returned items that are lost or damaged in transit