Frequently Asked Questions
Have questions? We have answers.
Shipping & Returns
How do I get in touch with a real person at your shop?
How do I get in touch with a real person at your shop?
The Lemurian Rose is a one woman show, and when you reach out, you are always speaking with me personally. I respond quickly, but not as fast as a bot! However, if you do not hear from me within 24 hours, please resend your message.
How can I be sure your crystals are ethically sourced?
How can I be sure your crystals are ethically sourced?
I have developed trusted relationships with my sources over many years. Most of my crystals come directly from the mine to my supplier, who can verify the conditions because he also has developed long term relationships with the miners. Sometimes I even have video of the mining process, and I typically share that In my blogs.
What is your shipping policy?
What is your shipping policy?
Every order is packed with love and care and shipped fully insured. I do my own packing and turnaround time is typically 3 days, but can be up to 7 days after a busy live sale.
What is your return policy?
What is your return policy?
I want you to be happy with your crystals. In over 10 years, I have never had a single return, but just in case, you have seven days from delivery for a full refund and 30 days for an exchange or store credit. Items must be in original condition and in their original packaging. Full details are in my return policy.
Crystal Questions
How do I know if a crystal is right for me?
How do I know if a crystal is right for me?
Just feel into your body and trust your inner knowing with no agenda of how it should look. You may simply notice a quiet curiosity. Or you may feel an immediate pull or a recognition. Sometimes there is the felt sense of a shift in your body or in your field, or a chakra becomes active. All of those feelings are worth following.
Do my crystals need any special care when they arrive?
Do my crystals need any special care when they arrive?
Your crystals leave here, clear, awake and aware and they are ready to get to work. Many people like to offer their crystals a cleansing bath (if they are safe in water) or a smudging to welcome them and cleanse them from their journey, but that is a personal choice. Avoid exposure to direct sunlight or water until you have verified that your crystals will not fade or become damaged.
What makes Lemurian crystals different from other quartz?
What makes Lemurian crystals different from other quartz?
Lemurians are more than beautiful quartz. Each one connects to all others in a kind of holographic unity, embodying the divine feminine and carrying its own purpose. Some are healers, some hold ancient wisdom, some are storytellers of events from long ago. They are highly conscious crystals: they know their purpose, and they know their people.
Live & Video Sales
What is a Crystal Live Sale?
What is a Crystal Live Sale?
A Crystal Live Sale is a live streamed event where you have the opportunity to see a variety of crystals “up close and personal”, ask questions in real time, and spend time with kindred spirits who love crystals. Our community is wonderful and because we are not on social media the vibe is a welcome oasis of peace and good energy. We shop and laugh and learn; everyone is welcome whether you are shopping or just hanging out.
What is a Video Sale?
What is a Video Sale?
The video sale is an idea I came up with a few years ago that has become extremely popular. It offers the same opportunity as a live sale to view the crystals up close and in detail, right here in the shop. The videos are typically divided into chapters for easy navigation, and remain up in the shop with their listings until they are sold out.
What is a Special Showing?
What is a Special Showing?
A special showing is a video sale that has been recorded for a specific person to honor a request for a certain type of crystal. The video is first shown privately to the requester so they can choose their pieces, and then the remaining pieces are made available in the shop along with the original video. I keep a waiting list for special showings. If you would like to schedule one please message me.